about Papillon & lou thompson
In 1989, Papillon began as a learning center for school-aged children and adults seeking business skills. It was located in Cloverdale, provided part-time employment for four teachers and one retail clerk over a period of 9 years. Approximately 300 students were supported during those years. A retail component was added in 1995 which was modeled after the then-popular Nature Company. As owner and operator, Lou learned from the ground up how to be a successful entrepreneur.
The learning center was closed in 1998 so that Lou could begin the 9-year commute to San Francisco to work as the COO/CFO for the American Legion Auxiliary state office. Papillon continued during those years as a web-based business solutions company assisting other small business' and non-profits with day-to-day desktop publishing, project management, and web-design/maintenance. Building her first website for the California ALA in 1998, she was self-taught and continues to build and maintain small sites for others.
Papillon followed Lou into semi-retirement and now allows her to freelance. Her resume represents her working for others and for herself.
EXPERIENCE |SKILLS
Active Websites
Author
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- V. Traverso Co. | Rainbow Stores
- Historical Account of San Francisco's First Wholesale Grocery Co-op
- Vittorio Traverso and Luisa Bacigalupi migrated separately from Italy in the late 1800s. They met while living in the same Telegraph Hill neighborhood, married, and with their three sons built the first member-only wholesale grocery in San Francisco supporting nearly 400 small Bay Area grocers.
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| They started out owning and operating the Telegraph Hill Hotel—a saloon, boarding house, and retail grocery. |
Consulting Project Executive
- Internet | Web design, maintenance, e-newsletters
- Meetings | Use time wisely, meaningful agendas, staff input, facilitators, software support, timing | Internal Controls | Sarbanes-Oxley compliance, review of fiscal management, separation of duties examination
- Conventions & Conferences |
Planning, facilitation, speaking for up to 1K+ attendees
- Employees | Handbook, health & safety procedures, training
- Calendaring, Time & Task Management | Strategies and techniques, tracking, evaluation
- Hiring & Firing | Laws & regulations, job descriptions, recording keeping, advertising, templates, interview questions
- Organizational Charts | Hierarchical, Matrix, Flat (also known as Horizontal)
- Policies & Procedures | Mission, values, governance, special projects, branding style guide
- Filing & Storage Systems | Electronic, hardcopy, systems
- Physical Environment | Desk control, display, staff room
- Web Design & Management | 50+ sites beginning 1998
Development Administrator
- Fund Development | Direct mailing, major event, corporate sponsorships, annual meeting & report, public relations, webmaster, monthly giving development and management
- $7M Capital Campaign | Committee support, event planning, collateral
- General Development | Grant management, staff supervision, database administrator, webmaster
Finance/Administrative Services
- Financial Operations | Budgeting up to $1.6M, banking, reporting, planning, policies and record keeping, grant management, audit preparation, investments
- Administrative | Human resources oversight, general office supervision, IT/data management, bookkeeping oversight, reservations, membership support up to 28K member-base, board of directors support, membership and event software management, web design/management
Operations
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Facilities Management | Health & safety, equipment & machines, security, buildings, vendor contact & contracts, OSHA compliance
Educator/Advocate
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Teacher | Multi-subject contained classrooms K-8th grades, advocate for parents/students
- Entrepreneur | Tutoring 1st-12th grade students, adult job skills preparation, retail sales
Technology
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Microsoft Office | Word, Excel, PowerPoint
- Adobe Professional | Acrobat Pro, Dreamweaver, Photoshop
- FTP | Ipswitch WS-FTP Professional, Dreamweaver, Cpanel
- Finance | MIP, Sage, Quicken Deluxe
- PayPal | Administrator
- Membership Database | DonorPerfect
- Proprietary Software | Event Management Systems (EMS)
- Browsers | Chrome, Internet Explorer, Mozilla, Safari, Duck Duck Go
- Social | Zoom, Constant Contact, Google+, Yahoo Groups, Instant Messenger, Facebook, Twitter, WordPress Blog, Constant Contact, Pinterest, Survey Tools
- Genealogy | Ancestry, FamilySearch, Find-a-Grave, WikiTree, NSDAR Genealogical Research System
- Reservations | EMS Software
- Web Hosting | IonBlade, Hostinger, GoDaddy, AT&T/Yahoo, Network Solutions, Sonic
Education
- Sonoma State University | Multiple Subject Teaching Credential
- Sonoma State University | Bachelor of Arts Degree in Liberal Studies (Hutchins)
- Santa Rosa Junior College | Associate of Arts Degree in Liberal Arts
Additional Training -
- Santa Rosa Junior College | Web Publishing–HTML
- Volunteer Center of Sonoma County | Fund Raising/Resource Development–Certificate
- Copeland Consulting | Management Training including; Supervision, Managing Performance, Facilitation, Decision Making, Interpersonal Skills, Team Building
- Glenn Price Group | Grant Seeking Fundamentals, Intermediate Proposal Development, Program Fund Planning and Advanced Proposal Strategies, and Management Training
Travel | Work & Leisure
- United States | Arizona, California, District of Columbia, Hawaii, Illinois, Indiana, Louisiana, Missouri, Nevada, North Carolina, Oregon, South Carolina, Tennessee, Texas, Utah, Washington, Wisconsin
- International | Canada, Ireland, Italy
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Employers
- UCCR | Santa Rosa Veterans Building Reservations
- Redwood Empire Food Bank
- YWCA Sonoma County
- Becoming Independent
- American Legion Auxiliary, Department of California
- Sonoma County Schools | Cloverdale & Healdsburg
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Community Service
- Sonoma County Library | ESL Tutor
- Sonoma County Vet Connect | Website Consultant
- Santa Rosa Rural Cemetery | Volunteer
- CALPA | Consultant & Webmaster (2yrs)
- Daughters of the American Revolution | Regent, Web Site/Volunteer Information Specialist, Recording Secretary, Treasurer
- Sonoma County Museum | Volunteer Coordinator Development
- Redwood Empire Food Bank | Web Site Consulting/Web Site Co-Management
- Circle of Sisters | St. Joseph Healthcare System Webmaster (7yrs)
- Department of Health Services, Sonoma County | Web Site Consulting
- Becoming Independent | Web Site Consulting/Web Site Management
- YWCA Sonoma County | Safe House & Day Care Support
- Sonoma County Down Syndrome Support | Webmaster (7yrs)
- ALA Unit 472 | Webmaster (10yrs)
California Girls State | Counselor/Computer Consultant & Webmaster/Volunteer (16yrs)
- Project Graduation Sonoma County | County President (3yrs)/Volunteer (6yrs)
- Project Graduation Cloverdale | President (2yrs)/Volunteer (6yrs)
- Cloverdale Citrus Fair | Youth in Action Director (3yrs)/Employment
- American Legion Auxiliary | All Major Offices Unit/District/Member/Consultant/Webmaster Department of California/Volunteer (Since 1982)
- City of Cloverdale | Various Commissions, Committees/Recreation Department Employment
- Lions Clubs International | Lion of the Year (2yrs)/Member (6yrs)
- Jefferson School, Cloverdale | President PTA/Volunteer
